Founding member pricing — $11/mo, locked in forever Free shipping in the US Cancel anytime Real paper. Real connection. Postmarked with love Founding member pricing — $11/mo, locked in forever Free shipping in the US Cancel anytime Real paper. Real connection. Postmarked with love
Hug in the Mail
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Terms of Service

Effective Date: 4/3/2026

Welcome to Hug in the Mail. By accessing or using our website (https://huginthemail.com) and subscribing to our service, you agree to the following Terms of Service. Please read them carefully.

1. Our Service

Hug in the Mail is a subscription-based service that delivers physical mail—letters, reflections, and small thoughtful items—on a recurring basis.

We aim to create meaningful moments of connection, but delivery timing, content variations, and availability may occasionally change.

2. Subscriptions & Billing

  • Subscriptions are billed on a recurring basis (monthly or as selected at checkout).
  • By subscribing, you authorize us to charge your payment method automatically.
  • You may cancel your subscription at any time before your next billing cycle to avoid future charges.
  • No partial refunds are provided for shipments already processed or sent.

3. Shipping & Delivery

  • We ship to the address you provide at checkout.
  • You are responsible for ensuring your address is accurate and up to date.
  • Delivery times may vary depending on postal service conditions.
  • We are not responsible for delays, lost mail, or damages caused by third-party carriers.

4. Returns & Refunds

Due to the nature of our products (personalized and physical mail items), all sales are final.

If something arrives damaged or incorrect, please contact us—we will do our best to make it right.

5. Use of Content

All content included in Hug in the Mail—including letters, designs, and materials—is owned by us and is for personal use only.

You may not reproduce, distribute, or resell any content without written permission.

6. Kindness Clause

We believe in respect, kindness, and human connection. By using this service, you agree not to misuse it for harmful, abusive, or inappropriate purposes.

We reserve the right to refuse service if necessary.

7. Limitation of Liability

Hug in the Mail is provided “as is” without warranties of any kind.

We are not liable for:

  • Indirect or incidental damages
  • Emotional interpretations of content
  • Delays or disruptions outside our control

Our total liability is limited to the amount you paid for the service.

8. Changes to Terms

We may update these Terms from time to time. Continued use of the service after changes are posted means you accept the updated Terms.

9. Contact Us

If you have questions, concerns, or just want to say hello, please reach out:

Email: support@huginthemail.com
Website: https://huginthemail.com